Shipping policy

Shipping Policy — Michi Essentials

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Processing may take up to 5 business days during holidays or periods of high demand.

Business days are Monday through Friday, excluding public holidays. Processing time is separate from shipping time.

Shipping Destinations

Michi Essentials ships to the countries and regions available for selection at checkout.

Shipping availability may vary depending on the product, supplier and fulfillment location. If a country or region is not available at checkout, we are currently unable to ship there.

Shipping Costs

Shipping costs, when applicable, are calculated and displayed at checkout before payment is completed.

Any free-shipping promotion will be clearly indicated on our website or during checkout.

Estimated Delivery Times

Delivery times depend on the destination and the fulfillment location of each product.

Orders fulfilled from a U.S. warehouse typically arrive within approximately 4–8 business days, including processing.
Orders fulfilled from an international fulfillment center and delivered within the United States typically arrive within approximately 11–18 business days, including processing.
Orders delivered to other international destinations typically arrive within approximately 11–25 business days, including processing.

These delivery times are estimates and are not guaranteed. Customs processing, carrier delays, public holidays, weather conditions and periods of high demand may affect delivery.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, when tracking is available.

Please allow a few business days for the tracking information to become active after receiving the shipping confirmation.

If you have not received tracking information or the tracking status has not been updated for several business days, contact us at michiessentials.shop@gmail.com.

Multiple Packages

Some orders may be fulfilled from different warehouses or suppliers. Therefore, products from the same order may arrive separately and on different dates.

If your order is divided into multiple packages, you may receive a separate tracking number for each shipment. You will not be charged additional shipping costs because an order has been divided into multiple packages.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, contact us immediately at michiessentials.shop@gmail.com. We will try to update the address before the order is processed, but we cannot guarantee that changes will be possible after fulfillment has started.

Michi Essentials is not responsible for delays, failed deliveries or additional costs resulting from an incorrect or incomplete address supplied by the customer. If a package is returned to us, additional shipping costs may apply before it can be sent again.

Delayed Orders

Occasional delays may occur due to customs inspections, carrier disruptions, weather conditions, public holidays, high demand or other circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery period, check the tracking information first and then contact us at michiessentials.shop@gmail.com with your order number. We will review the shipment and assist you.

Lost Packages

If the tracking information indicates that a package may be lost, contact us at michiessentials.shop@gmail.com. We will review the available tracking information and, where appropriate, contact the carrier or fulfillment provider.

After the investigation is completed, we will offer an appropriate solution in accordance with the circumstances and applicable consumer law.

Packages Marked as Delivered

If your tracking information shows that the package was delivered but you cannot locate it, please:

Check around the delivery location.
Ask other members of your household or nearby neighbours.
Contact the shipping carrier.
Contact us at michiessentials.shop@gmail.com if the package still cannot be located.

We will assist you in reviewing the delivery information and determining the appropriate next steps.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives damaged, incomplete or incorrect, contact us as soon as possible at michiessentials.shop@gmail.com. Include your order number and clear photographs or videos of the product, packaging and shipping label.

We will review the issue and offer an appropriate solution, which may include a replacement or refund. A physical return may not always be required.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Unless these charges are displayed and collected at checkout, they are not included in the product price or shipping cost and are the responsibility of the customer.

Michi Essentials does not control these charges and cannot predict their amount. We recommend checking with your local customs authority before placing an order.